Refund, exchange, return policy? OK.
At the moment, we are only selling digital products (including selling access to them). After you buy something, your 14-day right to this guarantee begins.
Fair Warning and a Notice: We hate chargeback fraud. Don’t even do it – you’ll face dire consequences. It is clear we hate fraud because that’s in our User Conduct policy. We’re against Evil, full stop. Also, we hate acting this way, but… By getting a refund, you will have to permanently delete all copies of the digital product(s). This is because you’ll lose the license to make use of/keep any copies of the digital product(s). Also, you must understand you’ll face a penalty if you’re caught storing copies of such digital product(s) after a refund. You will also face a penalty for issuing these to other people after getting your refund. We WILL impose a tax on you for such fraudulent acts.
Refund, exchange, return policy: Is it a dud?
This rarely happens… But if your digital product is a dud, then you have the right to a replacement/repair. However, if giving you a working replacement will cost us an unreasonable amount of time or resources, we will give you a full refund.
Refund, exchange, return policy: Is it not as described?
This is also rare… But do you feel the digital product is not as advertised? Or not fit for purpose? If that is so, then we can try to solve your issue. However, if offering you a solution will cost us an unreasonable amount of time or resources, we will offer you a full refund.
Refund, exchange, return policy: Change of mind?
A change of mind is not a problem. You have the right to a full refund.
Refund, exchange, return policy: Accidental purchase?
Did you accidentally buy an item as a result of an accidental click? No problem. You get a full refund.
Refund, exchange, return policy: Unauthorised transaction?
Unauthorised transaction? No problem. You get a full refund.
Refund, exchange, return policy: Expiration
After 14 days, all applications for refunds are unacceptable. Unacceptable means unacceptable. It’s final.
However, few requests for refunds are granted on a case-by-case basis. This is because we understand some scenarios are quite unusual. We prefer being fair towards you, not unfair. You shan’t get unfair treatment from us, for being unfair is an Evil act. Besides, we once again remind you we are against anything Evil. We prefer not being hypocritical.